FAQ

What is holistic counselling?

Holistic counselling is an approach that looks at the whole person: mind, body, emotions, and spirit. It helps us explore the root causes of our challenges while empowering us to reconnect with our inner resources and values for sustainable growth.

How is Arising Sun different from traditional therapy?

At Arising Sun, we combine evidence-based counselling techniques with soul-centred practices such as mindfulness, meditation and nature-based movement. Our focus is not just on feeling better, but on growing stronger, wiser and more self-aware so we can lead our lives with clarity and intention.

What services do you offer?

We currently offer three services: Collaborative Therapy (online), Walk n’ Talk Counselling (in person), and Phone Counselling (for existing clients only). All services are flexible, client-centred, and grounded in holistic values.

How do I know which service is right for me?

If you are unsure where to begin, we recommend booking a 30-minute intake session. This gives us a chance to explore your needs, answer questions, and recommend the best starting point for your journey.

Do I need to be spiritual to work with you?

Not at all. While Arising Sun embraces a spiritually sensitive approach, we honour all belief systems, including non-belief. Everyone is welcome.

Do you work with teenagers?

Yes. We support clients from the age of 13 and up. Teenagers often benefit from reconnecting with their authentic self during this transformative time. We also work with parents to help them support their teens with care and understanding.

Are sessions covered by Medicare?

At this time, Arising Sun sessions are not covered by Medicare. We are, however, working toward offering Medicare-supported sessions as part of our ongoing professional development and commitment to accessible care.

What is your rescheduling and cancellation policy?

You can reschedule your session at no cost with at least 72 hours' notice. Changes made between 48 and 72 hours will incur a 50 percent fee. Changes made within 24 hours will be charged in full. Sessions are non-refundable, but they are transferable if the new client completes a 30-minute intake session.

Can I book a session for someone else?

Yes, you can book on behalf of someone else, as long as they provide consent and complete the required intake session to ensure the service is appropriate for their needs.

What is Walk n’ Talk Counselling and how does it work?

Walk n’ Talk Counselling is held in natural environments such as parks or beaches. It combines therapeutic conversation with gentle movement, promoting grounding, clarity, and emotional release. A 30-minute introductory session is required to confirm suitability and arrange location details.

Is Phone Counselling available to new clients?

This service is only available to existing clients. New clients should begin with an introductory session to build the necessary foundation.

Do you offer packages or discounts?

Yes. We offer a 10 percent discount when you book four sessions in advance. This applies to any of our three services. Packages' sessions are non-refundable but can be transferred to another person after the introductory session confirms suitability.

Do you provide crisis or emergency support?

Arising Sun is not a crisis service. If you or someone you know is in immediate danger or needs urgent support, please contact Lifeline at 13 11 14, Beyond Blue at 1300 22 4636, Kids Helpline at 1800 55 1800, 1800RESPECT at 1800 737 732, or Emergency Services at 000.